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RETURN POLICY
We are confident that you will be completely satisfied with your
orders. If you are not satisfied with your purchase for any reason, and would
like to return the gifts, we're willing to give you the refund. We ask that you
use the following guidelines to make your return as easy as possible!
- Purchases may be returned within 7 days of purchase for a credit to your
credit card. If the purchase was in form of service (i.e.: salon, dinners), we will give a full refund if the service has not been rendered.
- When contacting us, please indicate why you would like to return your
purchase.
- All returns must be in their original condition.
- If you're returning a purchase after 7 days but no more than 14 days from
the day of purchase, a merchandise credit will be issued.
- If your purchase was already delivered, shipping costs incurred during the
delivery will not be refunded.
We will promptly credit you for the return, and then your return receipt will
be emailed to you.
ORDER CANCELLATION
Please submit any cancellation via email to sales@quavui.com, or call us at 1-888-782-8841.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Note that our company name "QUAVUI.COM" will be reflected on your credit card statement.
If you have any questions, please don’t hesitate to contact us by telephone or
email:
support@quavui.com
1-888-782-8841 ext 2 for support
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